Last updated: August 12, 2026
Thank you for supporting The Zoe Experience: Praise That Heals, Love That Gives. Your generosity helps fund cancer treatment and care for patients in need. This Refund Policy explains how we handle refund requests for donations made through our website or directly to our bank account.
1. Nature of Donations
Donations made to Zoe Soundz in connection with this fundraising campaign are voluntary charitable contributions. They are not payments for goods or services, event tickets, or medical treatment. Because funds may be allocated promptly to beneficiaries and event-related costs, donations are generally non-refundable once successfully processed.
2. General Policy
Except in the circumstances listed in Section 3 below, we do not offer refunds for donations. By completing a donation, you acknowledge that:
- You intended to make the contribution
- You understand the purpose of the fundraising campaign
- You accept that charitable donations are typically final
3. When Refunds May Be Considered
We may approve a refund in the following situations:
- Duplicate payment — you were charged more than once for the same donation
- Unauthorized transaction — your payment method was used without your permission
- Processing error — an incorrect amount was charged due to a technical or administrative error
- Failed transaction with charge — your account was debited but the donation was not recorded as successful
- Accidental donation — you can demonstrate a clear and verifiable mistake (e.g., wrong amount entered) reported within the timeframe in Section 4
Refunds are not provided because of a change of mind, disagreement with how funds are used within the campaign's stated purpose, or inability to attend the event. Attendance is not required to donate.
4. Refund Request Timeframe
Refund requests must be submitted within 14 days of the transaction date. Requests received after this period may not be eligible for review, except where required by law or your payment provider's policies.
5. How to Request a Refund
To request a refund, email contact@zoesoundz.org, info@zoesoundz.org, or zoesoundzz@gmail.com, or call 08082207721 / 08036201542 with the following information:
- Full name
- Email address and phone number used for the donation
- Date and amount of the donation
- Payment method (Flutterwave, bank transfer, etc.)
- Transaction reference or receipt number
- Reason for the refund request
- Supporting evidence (bank statement, screenshot, receipt) where available
We will acknowledge your request within 3 business days and aim to resolve it within 14 business days.
6. Online Donations (Flutterwave)
Donations made through Flutterwave are subject to Flutterwave's processing rules and your bank or card issuer's policies. If we approve a refund:
- Refunds will be processed back to the original payment method where possible
- Processing times may take 5–15 business days depending on your bank or card provider
- Currency conversion or international processing fees charged by third parties may not be refundable
If you dispute a charge with your bank before contacting us, please also notify us at contact@zoesoundz.org so we can assist in resolving the matter.
7. Bank Transfer Donations
Donations sent directly to:
- Account Name: Zoe Soundz Limited
- Bank: EcoBank
- Account Number: 3100053122
Refunds for bank transfers, if approved, will be returned to the originating account where verifiable. If the originating account cannot be confirmed, alternative verification may be required before any refund is issued.
8. Partial Refunds
In cases of duplicate or excess payment, we may issue a partial refund for the overpaid amount only. The intended donation amount may still be retained and applied to the campaign.
9. Chargebacks
Initiating a chargeback or payment reversal without first contacting us may delay resolution and could affect our ability to trace and verify the transaction. We reserve the right to provide transaction records to payment processors and financial institutions to respond to disputes.
10. Event Cancellation
If the event on Saturday, September 5th, 2026 is postponed or cancelled, donations already made remain dedicated to the campaign's charitable purpose — supporting cancer patients and awareness efforts — unless a separate announcement is made offering refunds for a specific ticketed or paid component. Free medical screening and general voluntary donations are not affected by event schedule changes in terms of refund eligibility.
11. Contact
For refund enquiries or assistance:
Zoe Soundz
Email: info@zoesoundz.org, contact@zoesoundz.org, zoesoundzz@gmail.com
Phone: 08082207721, 08036201542
This Refund Policy should be read together with our Terms and Conditions and Privacy Policy.